What is USSD
USSD is a communication protocol built into every mobile network. Users dial a short code — like*123# — and a text-based interactive menu appears instantly on their screen. They navigate by typing numbers and pressing send, with no app, no data plan, and no smartphone needed.
USSD is the backbone of mobile money across Africa. It powers services like MTN MoMo, Vodafone Cash, and AirtelTigo Money — and it’s trusted by millions of people every day for transactions, account management, and information access. For businesses and service providers, USSD is the most inclusive channel available: it reaches customers in every corner of the country, regardless of connectivity.
What You’ll Be Able to Do
- Build multi-level USSD menus — design branching interactive flows that guide users step by step through your service, from simple two-option menus to full self-service portals
- Integrate with backends via webhooks — connect your USSD flows to your database, CRM, or business logic in real time so every session is personalised and data-driven
- Serve users on any network, any handset — USSD works on all major networks in Ghana and is compatible with every type of mobile device
- Support mobile money flows and banking services — build payment initiation, balance checks, transfer confirmations, and account management flows natively over USSD
- Build registration and survey forms — collect customer information, run feedback surveys, or register users for services without requiring a smartphone or internet access
Use Cases
USSD is especially powerful in markets where smartphone penetration and data access are still growing:- Mobile banking — let customers check balances, transfer funds, and manage accounts via short code
- Airtime top-up — allow users to purchase airtime or data bundles directly from a USSD menu
- Bill payments — accept utility, TV, or subscription payments over USSD with instant confirmation
- Service registration — onboard new customers by collecting their details through a guided USSD flow
- Surveys and feedback — reach a broad audience for research or customer satisfaction checks without requiring any app
- Health information services — deliver health tips, appointment reminders, or symptom checkers to patients in underserved areas
USSD is coming soon. We’re working hard to bring this channel to Hany. Join the waitlist to be notified at launch and unlock early access.
USSD is ideal for reaching customers in areas with limited or no internet connectivity. If your audience includes rural communities, older demographics, or users on basic handsets, USSD ensures no one is left behind.
Join the Early Access Waitlist
Sign up now to be among the first businesses to access Hany USSD when it launches.