> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hany.tools/llms.txt
> Use this file to discover all available pages before exploring further.

# Hany IVR: Automated Phone Menus and Voice Responses

> Build intelligent voice response systems that guide callers through phone menus automatically. Hany IVR is coming soon — join the waitlist today.

Hany IVR (Interactive Voice Response) brings intelligent, automated phone experiences to your business. Whether you're running a customer service hotline, sending appointment reminders, or verifying identities over the phone, Hany IVR will let you build professional voice flows — no telephony expertise required.

## What is IVR — Interactive Voice Response

IVR is an automated phone system that greets callers and guides them through a menu of options using pre-recorded voice prompts. Callers respond by pressing keys on their keypad (DTMF tones) or speaking aloud, and the system routes them to the right place automatically.

For businesses, IVR removes the need for a live receptionist to handle every incoming call. It scales effortlessly — handling hundreds of simultaneous callers around the clock — while still delivering a polished, professional experience.

## What You'll Be Able to Do

* **Build multi-level voice menus** — create branching call flows with as many levels as your business needs, from a simple "Press 1 for Sales" menu to complex decision trees
* **Route calls to the right department or agent** — connect callers to the correct team based on their input, reducing wait times and misdirected calls
* **Deliver automated voice messages and notifications** — send outbound voice calls for appointment reminders, payment alerts, and important announcements
* **Collect input via keypad (DTMF tones)** — gather numeric responses such as account numbers, PIN confirmations, or survey answers
* **Integrate with your backend systems via webhooks** — pass caller data to your CRM, helpdesk, or custom application in real time so every interaction is logged and actionable

## Use Cases

IVR is a versatile tool across industries. Here are some of the most common applications:

* **Customer service hotlines** — route callers to billing, support, or sales without a human operator
* **Appointment reminders** — call patients or clients ahead of scheduled appointments and let them confirm or reschedule with a keypress
* **OTP delivery** — read one-time passwords aloud for users who cannot receive SMS
* **Payment confirmations** — notify customers of successful transactions via automated outbound calls
* **Service status updates** — proactively inform customers about outages, delivery updates, or order status changes

<Info>
  **IVR is coming soon.** We're actively building this feature. Join the waitlist to be notified the moment it launches and to secure early access pricing.
</Info>

Need a tailored IVR setup for your enterprise or call centre? Contact our sales team at [support@hany.tools](mailto:support@hany.tools) to discuss custom IVR configurations, dedicated numbers, and high-volume call handling.

<CardGroup cols={1}>
  <Card title="Join the Early Access Waitlist" icon="bell" href="/account/early-access">
    Reserve your spot, lock in founding member pricing, and be first to try IVR when it launches.
  </Card>
</CardGroup>